BoutiqueQ Pte. Ltd. (Singapore)
At BoutiqueQ, we are committed to ensuring that all payments made on our platform are safe, encrypted, and fully compliant with industry and Singapore regulatory standards. This Payment & Card Data Policy explains how payments are processed and how your card information is protected.
1. Secure Payment Processing
All transactions on BoutiqueQ are processed through PCI-DSS-compliant payment gateways.
We protect your payment details during transmission using encrypted, industry-standard security protocols (SSL/TLS).
BoutiqueQ does not store or have access to full card numbers, CVV/CVC codes, or expiry dates.
2. Accepted Payment Methods
We support various secure payment options, including:
- Credit & Debit Cards
- Visa, Mastercard, American Express
- Digital wallets (if available in your region)
- PayNow / online banking options (where applicable)
- Other methods supported by our payment partner
Payment method availability may differ based on your location.
3. What Payment Information We Collect
To verify and complete your order, we may receive limited, masked payment details from our payment provider, such as
- Last 4 digits of your card
- Card brand (e.g., Visa/Mastercard)
- Transaction reference ID
- Payment confirmation status
- Billing name & billing address
This information is not sensitive card data and is used only for order verification, fraud prevention, and customer support.
4. How Your Payment Data Is Protected
Our payment processing follows strict security controls, including:
- PCI-DSS Level 1 compliance
- Strong encryption protocols
- Tokenization for stored cards
- Fraud monitoring tools
- Mandatory 3D Secure / OTP authentication where applicable
Your personal and financial information is never shared with unauthorized third parties.
5. Third-Party Payment Gateways
We partner with secure payment provider: 
These providers independently process your payment. Their privacy and data-protection standards apply in addition to ours.
6. No Storage of Card Information
BoutiqueQ never stores:
- Full credit/debit card numbers
- CVV or CVC codes
- Full card expiry dates
All payment details are handled exclusively by the secure gateway.
7. Saved Payment Methods (If Enabled)
If you choose to save your card for faster checkout:
- Your card details are tokenized by the gateway.
- BoutiqueQ only receives a non-sensitive token.
- You may remove saved cards anytime through your account settings.
No sensitive card information is stored on our servers.
8. Failed or Declined Transactions
A payment may fail or be declined due to:
- Incorrect card details
- Insufficient balance
- Bank-level security checks
- OTP/3D Secure failure
- Suspicious or high-risk activity
For assistance, you may contact support, but BoutiqueQ cannot override bank or gateway-level decisions.
9. Reporting Payment Issues
For payment-related concerns, contact us at
support@boutiqueq.com
We aim to respond within 2–3 business days and coordinate with our payment partner if further investigation is required.
10. Updates to This Policy
BoutiqueQ may update this Payment & Card Data Policy to reflect regulatory, security, or operational changes.
The “Last Updated” date will always indicate the latest revision.
Get in Touch With Us
Have questions about our products or services? We’re here to help! Our team is ready to answer any questions you might have and provide the support you need.
Reach out to us today and let us know how we can assist you. We typically respond within 24 hours during business days.