1. Company Information

BoutiqueQ Pte. Ltd.
160 Robinson Road #14-04 Singapore 068914
Email: support@boutiqueq.com
Response Time: 2–3 business days

2. Order Processing Time

• All orders are processed within 1–3 business days.
• Orders are not shipped on Sundays or public holidays in Singapore.
• Delays may occur during peak seasons or high-volume periods.

3. Shipping Locations

We currently ship to:

• Singapore
• India
• UAE
• Malaysia
• United States
• United Kingdom
• Australia
• Canada
• Selected international countries (shown at checkout)

If your country is not listed at checkout, we currently do not deliver there.

4. Shipping Methods & Estimated Delivery Time

Delivery time varies by destination:

Actual delivery times may vary due to customs clearance, local courier delays, and peak sales periods.

5. Shipping Fees

Shipping charges are calculated at checkout based on:

• Delivery location
• Order weight
• Courier selection (where applicable)

Any import duties, VAT, taxes, or customs fees charged by the destination country are the customer’s responsibility.

6. Order Tracking

Once your order ships, you will receive an email with your:

• Tracking number
• Courier details
• Estimated delivery date

Tracking updates may take 24–48 hours to reflect in the system.

7. Out-of-Stock Items

If an item is unavailable after an order is placed:

• We will notify you by email
• You may choose between:
  • Replacement product
  • Store credit
  • Refund

8. Incorrect Address / Failed Delivery

BoutiqueQ is not responsible for delays or failed deliveries caused by:

• An incorrect shipping address was entered by the customer
• Receiver unavailable
• Local restrictions or customs clearance issues

Redelivery charges may apply.

9. Contact

For shipping queries, email support@boutiqueq.com.

Returns & Exchange Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

1. Eligibility for Returns & Exchanges

Items are eligible if:

• The return request is made within 7 days of delivery
• The item is unused, unworn, unwashed
• Original tags and packaging are intact
• There are no stains, deodorant marks, perfume smells, or damage

2. Non-Returnable / Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned:

• Innerwear, lingerie, and swimwear
• Sale items or discounted products
• Gift cards
• Accessories (earrings, hair accessories, socks, caps)
• Custom-fit, measurement-based, or customized items
• Products used in virtual try-on, where digital customization is applied

3. Return Process

To initiate a return:

1. Email support@boutiqueq.com with:
   • Order number
   • Item name
   • Reason for return
   • Clear product images
2. Our team will respond within 2–3 business days.
3. If approved, you must ship the item back within 5 business days.
4. Return shipping costs are the customer’s responsibility, unless the product was defective.

The return address will be provided by the support team based on your region.

4. Exchange Policy

Exchanges are allowed for:

• Size issues
• Defective or incorrect items

We can provide:

• Replacement with the same item
• Exchange for a different size (subject to availability)

If the replacement is unavailable, you may choose store credit or a refund (for eligible cases).

5. Refund Policy

Refunds are issued only in the following cases:

• The item received is damaged, defective, or incorrect
• Order cancellation before shipping
• Item lost in transit (confirmed by courier)

Refund Mode

Refunds are processed to:

• Original payment method (card/UPI)
• Store credit (for international customers to reduce costs)

Processing time:

• 3–5 business days to initiate
• Bank/Card issuer: 7–14 business days (varies)

6. Return Shipping Costs

• The customer pays for return shipping unless the item is defective or wrong.
• BoutiqueQ will cover shipping for replacement deliveries only for defective items.

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Notify us within 48 hours of delivery
• Provide photos/videos as proof
• We will arrange a replacement or refund as applicable

8. Cancellations

Before Shipping

Orders can be cancelled within 2 hours of purchase.

After Shipping

Orders cannot be cancelled once shipped.

9. Customs Fees (International Orders)

Any customs charges, duties, or taxes imposed by the destination country are non-refundable.
Returns due to refusal to pay customs fees will not be accepted.