Terms and Conditions

1. Company Information

This website (“Site”) is owned and operated by BoutiqueQ Pte. Ltd., a company incorporated in Singapore.

• Registered Address: 160 Robinson Road, 14-04, Singapore, 068914
• Email: support@boutiqueq.com
• Response Time (SLA): We aim to respond within 2–3 business days.

By accessing or using our site, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Eligibility & Use of the Website

By using this website, you confirm that:

• You are 18 years or older and legally capable of entering into binding contracts.
• All information you provide is accurate, complete, and up-to-date.
• You will not misuse, interfere with, or disrupt the functionality of the Site.
• You will not use the Site for unlawful, fraudulent, or abusive purposes.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. Products & Services Offered

BoutiqueQ offers:

• Men’s, women’s, and kids’ apparel and accessories
• Virtual try-ons
• AI styling assistance
• Digital size and measurement tools

We do not sell any prohibited or restricted products, which include the following:

• Weapons
• Drugs or controlled substances
• Adult content
• Illegal or dangerous items

All product descriptions, prices, and availability may be updated without notice.

4. Pricing, Currency & Taxes

• Prices may be displayed in multiple currencies for customer convenience.
• Final charges, including shipping and taxes (if applicable), will be confirmed at checkout.
• The customer is responsible for any customs duties, import taxes, or regional fees, depending on their country’s regulations.

5. Payment Terms

• All payments are securely processed through Payment Gateway, a PCI-DSS compliant payment gateway.
• BoutiqueQ does not process or store full card numbers, CVV, or sensitive authentication data.

Minimal transaction-related data retained:

• Last 4 digits of the card
• Card expiry date
• Unique transaction ID

We may cancel or hold the order for verification if a payment fails or appears to be fraudulent.

6. Shipping & Delivery

Shipping destinations, timelines, fees, and courier partners vary by region.
Our Shipping, Returns & Exchange Policy provides all the details.

BoutiqueQ is not responsible for delays caused by:

• Customs clearance
• Incorrect address information
• Local courier restrictions
• Unforeseen logistic disruptions

7. Returns, Refunds & Cancellations

Returns, order cancellations, and refund eligibility follow the rules outlined in our Returns & Exchange Policy.

By placing an order, you agree to the conditions stated in that policy.

8. Intellectual Property

All content, including product images, text, graphics, videos, branding, and the virtual/AI styling tools, belongs to BoutiqueQ or its licensors.

You may not:

• Copy, reproduce, or modify content
• Use our trademarks without permission
• Reverse-engineer any website features or digital tools

9. Limitation of Liability

To the fullest extent permitted by Singapore law:

• BoutiqueQ is not liable for any indirect, incidental, special, or consequential damages.
• Our total liability for any claim shall not exceed the total amount paid for your order.

We make reasonable efforts to keep the Site error-free, but do not guarantee uninterrupted access or absolute accuracy.

10. Indemnification

You agree to indemnify and hold BoutiqueQ harmless against any claims, losses, damages, liabilities, or expenses arising from:

• Your misuse of the Site
• Your violation of these Terms
• Your infringement of third-party rights

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of Singapore.

Any disputes or claims will be:

• First addressed through negotiation or customer support,
• Then, if unresolved, it is handled under Singapore jurisdiction.

12. Amendments to These Terms

We may update these terms at any time.
The “Last Updated” date at the top of this page will reflect changes.

Your continued use of the Site indicates acceptance of the updated Terms.